13+ pages what statement is true about the salesforce knowledge article lifecycle 1.6mb explanation in Google Sheet format . If your call center agent is facing a similar problem on frequent basis he can create a knowledge articleA mere word document and keep it for reference. He can list out all the steps to solve the issue in the knowledge article and used it as reference. What is Knowledge articles in Salesforce. Check also: about and what statement is true about the salesforce knowledge article lifecycle However before they publish that article to a wider audience a more experienced agent like Ada must double-check and approve it.
Approval processes CANNOT allow publishing of articles that have specific. Knowledge articles are nothing but documents which can be useful to solve the repeated problems.
On Salesforce Development
| Title: On Salesforce Development What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Format: Google Sheet |
| Number of Views: 9191+ times |
| Number of Pages: 10+ pages about What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Publication Date: November 2018 |
| Document Size: 6mb |
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One answer Ensure that each image does NOT exceed the maximum of 25 MB Include images in an html file using the image tag and src attribute Upload the images into Salesforce prior to importing the articles Convert all images to jpeg as this is the only supported file type.
If flagAsNew is set to true the article is published as a major version. On almost all service cloud usually we work with two type knowledge articles. RestoreOldVersionarticleId versionNumber Creates a draft article from an existing online article based on the specified archived version of the article and returns the article version ID. Consider an articles life-cycle and determine which agents touch it when. Approval process CANNOT allow publishing of articles that have specific validation statuses Article permission sets allow agents to participate in the article publishing process Articles CANNOT be published until they are reviewed and validated by a qualified author. For example a simple FAQ article type can have two custom fields Question and Answer where article managers enter data when creating or updating FAQ articles.
Prepare The Knowledge Base For Success Unit Salesforce Trailhead
| Title: Prepare The Knowledge Base For Success Unit Salesforce Trailhead What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Format: PDF |
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| Publication Date: March 2021 |
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Customer Service Automation Core Automation Features And Viable Options Salesforce Crm Automation
| Title: Customer Service Automation Core Automation Features And Viable Options Salesforce Crm Automation What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Format: PDF |
| Number of Views: 9185+ times |
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| Publication Date: June 2018 |
| Document Size: 725kb |
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The Beginner S Guide To Salesforce Salesforce Guide Salesforce Life Cycle Learning Salesforce Administrator
| Title: The Beginner S Guide To Salesforce Salesforce Guide Salesforce Life Cycle Learning Salesforce Administrator What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Format: Doc |
| Number of Views: 8168+ times |
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| Publication Date: September 2019 |
| Document Size: 1.6mb |
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App Under App Manager Is Not Visible In Lightning Experience Edit The App And Enableshow In Lightning Experience Management App Visibility
| Title: App Under App Manager Is Not Visible In Lightning Experience Edit The App And Enableshow In Lightning Experience Management App Visibility What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Publication Date: January 2020 |
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Salesforce Sales Cloud Certification Everything You Need To Know Sales Cloud Salesforce Sales Cloud Salesforce
| Title: Salesforce Sales Cloud Certification Everything You Need To Know Sales Cloud Salesforce Sales Cloud Salesforce What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Format: Google Sheet |
| Number of Views: 3060+ times |
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| Publication Date: November 2018 |
| Document Size: 2.3mb |
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Your Guide To Contract Lifecycle Management Clm Salesforce
| Title: Your Guide To Contract Lifecycle Management Clm Salesforce What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Publication Date: October 2019 |
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Plan Your Knowledge Base Unit Salesforce Trailhead
| Title: Plan Your Knowledge Base Unit Salesforce Trailhead What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Number of Views: 3220+ times |
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| Publication Date: September 2021 |
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Your Guide To Contract Lifecycle Management Clm Salesforce
| Title: Your Guide To Contract Lifecycle Management Clm Salesforce What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Publication Date: May 2020 |
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S Sathwikat Me Knowledge Management Explain The Knowledge Article Lifecycle Including Creation Publishing Consumption And Feedback
| Title: S Sathwikat Me Knowledge Management Explain The Knowledge Article Lifecycle Including Creation Publishing Consumption And Feedback What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Number of Views: 8199+ times |
| Number of Pages: 137+ pages about What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Publication Date: December 2018 |
| Document Size: 1.35mb |
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Salesforce Vs Hubspot Which One Is Right For You Hubspot Salesforce Crm
| Title: Salesforce Vs Hubspot Which One Is Right For You Hubspot Salesforce Crm What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Number of Views: 3020+ times |
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| Publication Date: July 2019 |
| Document Size: 810kb |
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Salesforce Blog News Tips And Insights From The Global Cloud Leader Marketing Automation Inbound Marketing Marketing
| Title: Salesforce Blog News Tips And Insights From The Global Cloud Leader Marketing Automation Inbound Marketing Marketing What Statement Is True About The Salesforce Knowledge Article Lifecycle |
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| Number of Views: 9146+ times |
| Number of Pages: 203+ pages about What Statement Is True About The Salesforce Knowledge Article Lifecycle |
| Publication Date: July 2018 |
| Document Size: 2.8mb |
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Salesforce Knowledge is the foundation of an efficient customer service center. Unlike KnowledgeArticleVersion the ID of a KnowledgeArticle record is identical irrespective of the articles version status. The second process is for knowledge articles that have expired and need to be reviewed and sent back through the lifecycle for publishing.
Here is all you need to learn about what statement is true about the salesforce knowledge article lifecycle All articles in Salesforce Knowledge are assigned to an article type. It integrates with the Salesforce console and pushes relevant articles to the top of a list for easy viewing. The Knowledge Lifecycle and Versioning Giving your team access to provide feedback either via chatter comments ratings or for super usersauthors directly editing drafts is critical to ensuring your knowledge base is polished for your customers. Prepare the knowledge base for success unit salesforce trailhead salesforce vs hubspot which one is right for you hubspot salesforce crm customer service automation core automation features and viable options salesforce crm automation salesforce blog news tips and insights from the global cloud leader marketing automation inbound marketing marketing salesforce sales cloud certification everything you need to know sales cloud salesforce sales cloud salesforce app under app manager is not visible in lightning experience edit the app and enableshow in lightning experience management app visibility For example a simple FAQ article type can have two custom fields Question and Answer where article managers enter data when creating or updating FAQ articles.
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